Privacy Policy

KLOUZ is a software product operated by KLIQORA. It is designed for photographers, videographers and their studio teams.

For questions about privacy, personal data, or this Privacy Policy, you can contact us using the official support contact provided by KLIQORA.

This Privacy Policy explains how KLIQORA collects, uses, stores, and otherwise processes personal data when you use KLOUZ, including the KLOUZ website and application.

This policy does not apply to third-party websites, applications, payment providers, communication platforms, or other services that you may access independently of KLOUZ. Those services are governed by their own terms and privacy policies.

Depending on how you use KLOUZ, we may collect or receive the following categories of information:

• Account information. Your name, email address, phone number, login information, and other information required to create and manage your KLOUZ account.
• Studio information. Your studio name, business information, team information, roles, and other information you choose to add to your KLOUZ workspace.
• Lead and client information. Information that a studio chooses to enter into KLOUZ about leads and clients, including names, contact details, enquiry information, notes, shoot details, booking information, payment records, deadlines, and related business information.
• Team information. Information about people authorised by a studio to use its KLOUZ workspace, including their name, email address, assigned role, and account activity.
• Payment and subscription information. Information relating to your KLOUZ plan, subscription, invoices, and billing status. Where payments are processed through a third-party payment provider, that provider may process payment information under its own terms and privacy policy.
• Usage and technical information. Technical information generated when you use KLOUZ, such as application activity, device information, browser information, IP address, diagnostic information, and technical logs where required to operate, secure, and troubleshoot the service.
• Communication information. Information you provide when you contact KLIQORA or KLOUZ support, including the content of your request and information needed to respond to you.

We may use personal data to:

• Create, authenticate, and manage KLOUZ accounts.
• Provide and operate the KLOUZ service.
• Store and manage studio, lead, client, team, and business information entered into KLOUZ.
• Provide features and functionality requested by the studio.
• Manage subscriptions, plans, billing, and payment-related records.
• Send service-related notifications and communications.
• Provide customer support and respond to enquiries.
• Maintain the security, stability, and reliability of KLOUZ.
• Detect, investigate, and prevent misuse, fraud, abuse, or security incidents.
• Troubleshoot technical issues and improve the product.
• Understand how KLOUZ is used so we can improve its functionality and user experience.
• Comply with applicable legal obligations and respond to lawful requests.

We do not sell your personal data or your clients' personal data to third parties.

We process personal data for purposes connected with providing KLOUZ, managing accounts and subscriptions, maintaining the security of the service, providing support, complying with legal obligations, and other purposes permitted under applicable law.

Where consent is required, we will seek consent in the manner required by applicable law. Where processing is based on consent, you may withdraw consent subject to applicable legal and operational requirements.

Withdrawal of consent does not affect processing that has already taken place lawfully before the withdrawal.

We may share or make personal data available to service providers that help us operate KLOUZ. These providers may provide services such as hosting, databases, infrastructure, payment processing, email delivery, media storage, notifications, security, or other services required to operate the platform.

We aim to limit information shared with service providers to what is reasonably necessary for the relevant service.

We may also disclose information where required by applicable law, legal process, court order, government request, or where reasonably necessary to protect the rights, safety, security, or property of KLIQORA, KLOUZ, our users, or others.

We do not sell personal data to third parties.

Some technology and service providers used by KLOUZ may process or store information outside India.

Where personal data is transferred to or processed in another country, we take steps appropriate to the circumstances and applicable Indian data-protection requirements.

The locations and providers involved in processing may change as our infrastructure and service providers evolve. We will update this policy or the relevant provider information where appropriate.

We retain personal data for as long as reasonably necessary to provide KLOUZ, maintain your account, provide support, maintain security, resolve disputes, meet business requirements, and comply with applicable legal obligations.

When personal data is no longer required for the relevant purpose, we may delete, anonymise, or otherwise dispose of it in accordance with our operational practices and applicable legal requirements.

Different categories of information may be retained for different periods depending on the purpose for which the information was collected and any applicable legal requirements.

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, misuse, loss, alteration, disclosure, or destruction.

Access to personal data is limited based on operational requirements and authorised access.

We regularly review our systems and practices and may improve our security measures as KLOUZ, our infrastructure, and applicable requirements evolve.

However, no internet-based service can guarantee absolute security. You should also protect your account credentials and notify us promptly if you believe your account has been accessed without authorisation.

Subject to applicable law and the circumstances of the processing, you may have rights relating to your personal data, including:

• Request information about personal data being processed about you.
• Request correction or updating of inaccurate or incomplete personal data.
• Request deletion or erasure of personal data where applicable.
• Withdraw consent where processing is based on consent.
• Raise a grievance regarding the processing of your personal data.
• Exercise other rights available under applicable data-protection law.

To make a privacy request, contact KLIQORA using the official support email associated with KLOUZ. We may need to verify your identity before completing certain requests.

KLOUZ allows studios to store and manage information about their own leads and clients.

When a studio enters personal data about its clients or leads into KLOUZ, the studio is responsible for determining what information it collects, why it collects it, and whether it has the appropriate legal basis and permissions to process that information.

Studios are responsible for providing appropriate notices to their clients and leads where required and for responding to privacy requests from those individuals where applicable.

KLIQORA processes studio data to provide KLOUZ and the services requested by the studio, subject to the applicable relationship and data-protection requirements.

Studios should only enter personal data into KLOUZ that they are authorised to collect, use, and process.

KLOUZ may use cookies, local storage, session technologies, and similar technologies that are necessary to provide core functionality, maintain authentication sessions, remember preferences, and operate the service.

We may also use technical information to understand service performance, diagnose problems, and improve KLOUZ.

We do not use personal data for third-party advertising purposes.

You can manage or clear cookies through your browser settings. Disabling certain cookies or storage technologies may affect some KLOUZ functionality.

KLOUZ is a business software service designed for photographers, videographers and their studio teams.

KLOUZ is not directed at children and is not intended to be used as a service for children.

We do not knowingly permit children to create KLOUZ business accounts.

We maintain processes intended to identify, investigate, contain, and respond to security incidents involving personal data.

If we determine that a personal data breach requires notification under applicable law, we will make the required notifications to the relevant parties and authorities within the applicable timeframes.

We may also communicate with affected customers where we consider it appropriate to help them understand and respond to a security incident.

If you have a grievance regarding KLOUZ, your personal data, or the way we process personal data, you can contact our designated grievance contact using the official support details provided by KLIQORA.

We will review and respond to grievances in accordance with applicable law and our applicable grievance-handling procedures.

We may update this Privacy Policy from time to time to reflect changes to KLOUZ, our services, our data-processing practices, or applicable legal requirements.

When we make material changes, we may provide an appropriate notice through KLOUZ, by email, or through another reasonable communication method.

The latest version will always be published on this page with the applicable effective date or last-updated date.

If you have questions about this Privacy Policy, your personal data, or KLOUZ's privacy practices, please contact KLIQORA using the official support email associated with KLOUZ.

Email: help@kliqora.com