Legal
Refund Policy
In short
- KLOUZ offers a Free plan so you can use the product without paying for a subscription.
- Paid subscription charges generally apply to the billing period for which they were made.
- Refunds may be considered for duplicate charges, verified billing errors, or other circumstances where a refund is required by applicable law.
- Cancellation of a subscription does not automatically create a refund for a billing period that has already started.
- Refund requests should include enough information for us to identify the account and payment.
This summary is for convenience only. The full sections below are what actually governs.
On this page
1. Free plan
KLOUZ offers a Free plan that allows studios to use the product without a paid subscription.
You can use the Free plan to evaluate whether KLOUZ is suitable for your studio before choosing a paid plan.
Moving from the Free plan to a paid plan starts the applicable paid subscription and billing terms shown at the time of purchase.
2. General refund policy
Paid KLOUZ subscriptions are billed according to the plan and billing cycle selected by the customer.
Once a paid billing period has started, subscription fees are generally non-refundable simply because you stop using KLOUZ or decide that you no longer need the service.
Cancelling a subscription normally prevents future renewal charges but does not automatically reverse charges for a billing period that has already started.
Nothing in this policy limits any refund, cancellation, or other consumer right that cannot lawfully be excluded under applicable law.
3. When we may issue a refund
Refunds are considered on a case-by-case basis where appropriate. Examples include:
| Situation | Outcome |
|---|---|
| You cancel after a paid billing period has started. | Generally no refund for the current billing period. Cancellation prevents future subscription charges according to the applicable plan terms. |
| You were charged twice for the same subscription period. | We may refund the duplicate charge after verifying the payment. |
| You were charged because of a verified billing error. | We may correct the error and issue an appropriate refund. |
| A refund is required under applicable law or a payment-provider rule. | We will handle the refund in accordance with the applicable requirement. |
| You simply changed your mind after subscribing. | A refund is not automatically provided for a paid billing period that has already started. |
Where a refund is approved, the amount and treatment will depend on the circumstances of the request, the applicable plan terms, the payment provider, and applicable law.
4. How to request a refund
To request a refund, contact KLIQORA using the official support email associated with KLOUZ.
Please include your studio or account name, the email address associated with your KLOUZ account, the relevant billing date, and any payment or transaction reference available to you.
We may request additional information to verify the account and payment before processing a refund request.
We will review the request and communicate the outcome after considering the applicable circumstances and terms.
Email help@kliqora.com
5. Refund method and timing
Where a refund is approved, we will generally attempt to return the applicable amount using the original payment method or another appropriate method supported by the payment provider.
The time required for a refund to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution involved.
KLIQORA cannot guarantee a specific number of business days for a refund to appear after it has been initiated.
6. Changes to this policy
We may update this Refund Policy from time to time to reflect changes to KLOUZ, our subscription plans, billing practices, payment providers, or applicable legal requirements.
When appropriate, material changes may be communicated through KLOUZ, email, or another reasonable communication method.
The latest version of this policy will be published on this page with the applicable effective date or last-updated date.
7. Contact
If you have a question about a subscription charge, cancellation, or refund request, contact KLIQORA using the official support email associated with KLOUZ.
Email: help@kliqora.com